Support
Need a hand with 321Move? Start with the questions below, or reach out directly — we read every message ourselves.
Contact us
Email fitexo@googlegroups.com and tell us your platform (Android, iOS, or Apple Watch) and app version if you can. We aim to reply within a couple of business days.
Frequently asked questions
Do I need an account to use 321Move?
No. Most Movers just open the activation link or QR code their coach or physio gave them and start exercising — no sign-up required. Accounts (Sign in with Apple or Google) are only needed for coaches/physios and for the optional Premium cloud sync.
How does 321Move use HealthKit on iPhone and Apple Watch?
The first time you start a session, 321Move asks for two HealthKit permissions: permission to read your heart rate, so it can show your heart rate live and log an average/min/max for the session, and permission to save workouts, so the completed session is written to Apple Health and counts toward your Activity rings. It doesn't read or write anything else in Health. If you skipped this the first time, you can turn it on later in the iPhone Health app under Sharing > Apps > 321Move, or in Settings > Privacy & Security > Health > 321Move.
My heart rate isn't showing up during a session — what should I check?
Make sure 321Move has HealthKit permission enabled (see above). On Apple Watch, also check that your Watch has a snug fit against your wrist and that you started the session from the Watch app itself rather than just viewing it from your phone.
Where is my exercise history stored? Does my coach or physio see it?
Your session logs — every rep, heart rate reading, and any pain or fatigue notes you log — stay on your device only. They are never synced to our servers or stored in the cloud, and are not shared with your coach or physio, even if you're exercising as part of their roster. This is true whether or not you have an account. (Premium Cloud Sync only backs up your exercise programs, not your session logs.)
How do I delete my account or my data?
You can delete your account from your profile screen in the app at any time. This immediately removes your sign-in, and any other data we hold about you is permanently deleted within 30 days. To request deletion sooner, email fitexo@googlegroups.com.
I'm a coach or physio — how do I get Pro access?
Apply from the Coaches & Physios page. Every plan, including the free tier, lets you get started with up to 3 Movers and 1 group before you need to subscribe. See the pricing table for details.
How do subscriptions and payment work?
Premium and Pro subscriptions are purchased through the App Store or Google Play, using the payment method already on your Apple or Google account. 321Move never sees or stores your card details.
Is my data private?
Yes — see our full Privacy Policy for exactly what we collect and why, including the Apple Watch / HealthKit details above.